Website decision guide

What to Put in a Service Business Website Brief

A good brief helps the website team make better decisions before design begins.

Describe the customer and their situation

Explain who usually buys, what triggers the search and what concerns delay a decision. Real customer language is more useful than a list of broad keywords.

Define the services and boundaries

List priority services, areas served and work you do not accept. This helps the website attract suitable enquiries and set honest expectations.

Agree the next action

Choose the action a serious visitor should take, then decide what information you need to qualify that request without making the form unnecessarily difficult.

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Request a plan and tell us what the website needs to achieve.